Cancellation and Refunds Policy

If you need to cancel an appointment, depending on the circumstances and when your appointment is cancelled, I may charge a cancellation fee, as detailed below.  Cancellation fees help to cover my overheads but more importantly,  help to prevent late cancellations or no-shows when an appointment could have been made available for another client.

Appointments of up to 90 minutes:

  • Appointments cancelled more than 48 hours in advance will not be charged. This does not include weekends or bank holidays.
  • Appointments cancelled less than 48 hours in advance will incur a 50% cancellation fee.
  • Appointments cancelled on the day of the appointment will incur a 100% cancellation fee.

Appointments of 2 hours or more:

  • Appointments cancelled more than 3 days in advance will not be charged. This does not include weekends or bank holidays.
  • Appointments cancelled less than 3 days in advance will incur a 50% cancellation fee.
  • Appointments cancelled on the day of the appointment will incur a 100% cancellation fee.

All Appointments:

  • Failure to attend an appointment without notice will incur a 100% cancellation fee
  • I reserve the right to apply discretion and/or waive the cancellation fee, depending upon circumstances

Refunds:

  • Refunds will only be available for prepaid sessions that have not taken place and were either not booked (account credit) or cancelled according to the above cancellation terms.
  • Refunds are available upon request within a limit of 12 months from the original payment date.
  • The amount refunded will be equivalent to the original payment minus any payment transaction fees deducted, less the cost of any sessions already taken and minus an admin fee of £5 or 5%, whichever is greater.
  • Refunds made in any other circumstance or on other terms will be entirely at the discretion of Life Insight Therapy.