Cancellation Policy

Appointments of up to 90 minutes:

  • Appointments cancelled more than 24 hours in advance will not be charged. This does not include weekends or bank holidays.
  • Appointments cancelled less than 24 hours in advance will incur a 50% cancellation fee or £50, whichever is the lowest.

Appointments of 2 hours or more (including Stop Smoking sessions):

  • Appointments cancelled more than 3 days in advance will not be charged. This does not include weekends or bank holidays.
  • Appointments cancelled less than 3 days in advance will incur a 50% cancellation fee.

All Appointments:

  • Failure to attend an appointment without notice will incur a 100% cancellation fee
  • I reserve the right to apply discretion and/or waive the cancellation fee, depending upon circumstances